Hiver Review (2026)

Rating: 4.6/5 | Starting from $15/month

For the full interactive comparison, visit https://helpdeskpick.com/hiver/

What is Hiver?

Hiver is a Gmail-native helpdesk that adds shared inboxes, assignment rules, SLAs, and collaboration features directly inside Google Workspace without leaving Gmail.

Pros and Cons

Pros:

• Works entirely inside Gmail—zero context switching
• Shared inboxes with collision detection
• Harvey AI assistant for auto-replies and summaries
• SLA tracking and escalation without a separate tool
• CSAT surveys and analytics built in

Cons:

• Requires Google Workspace—no Outlook or other email support
• Less powerful automation than standalone helpdesks
• Scales less well than enterprise platforms

Verdict

Hiver is the best helpdesk for Google Workspace teams that want powerful collaboration without abandoning the familiar Gmail interface.

Compare Hiver with alternatives at HelpDeskPick — side-by-side feature comparison, pricing, and real ratings.