Tech Articles
Curated developer articles, tutorials, and guides – auto-updated hourly
Natalia Cherkasova5d ago • 9 min read
AI Voice Agents Need Improvement in Handling Natural Human Interruptions During Conversations
The Interruption Challenge: Uncovering the Gap in AI Voice Agent Performance While AI...
#ai#voiceagents#interruptions#customerservice
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Nokka6d ago • 3 min read
Simba, Open-Source Customer Service Assistant แบบ Evaluation-First, สลับทุก Component ได้, npm Drop-in, Docker, 1.5K Stars
Simba, Open-Source Customer Service Assistant แบบ Evaluation-First, สลับทุก Component ได้,...
#opensource#ai#customerservice#tutorial
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b2bchat.ai6d ago • 2 min read
Optimizing Multi-Account Messaging Workflows: A Guide to Centralized WhatsApp and Telegram Management
In modern customer operations, managing fragmented communication channels often leads to operational...
#architecture#customerservice#automation#ai
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b2bchat.ai2d ago • 3 min read
Defining a Documentation Decision Record for AI-Assisted Support Scaling
Managing customer communications across multiple WhatsApp and Telegram accounts often leads to...
#b2bchat#customerservice#whatsapp#telegram
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Ahoya Team2d ago • 1 min read
7 Business Voicemail Greeting Elements That Win Calls
A business voicemail greeting is your backup front desk. Keep it short, confirm the business name,.....
#businessvoicemailgreeting#phonescripts#customerservice#callhandling
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b2bchat.ai23h ago • 2 min read
Implementing a Support Handoff Runbook for Multi-Platform Messaging
Managing customer service across multiple WhatsApp and Telegram accounts can quickly become a...
#customerservice#automation#whatsapp#telegram
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Ahoya Team6d ago • 1 min read
9 Rules of Business Voicemail Etiquette
Business voicemail etiquette is about making missed calls feel handled, not ignored. Use a greeting....
#businessvoicemailetiquette#phoneanswering#customerservice#smallbusinessoperations
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b2bchat.ai5d ago • 2 min read
Optimizing Support Costs: Integrating AI-Powered Translation in B2B Chat
For teams managing high-volume messaging across WhatsApp and Telegram, the challenge isn't just...
#ai#customerservice#automation#b2b
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