Tech Articles
Curated developer articles, tutorials, and guides – auto-updated hourly
Serguey Shinder15h ago • 2 min read
Seven Things Were Reading That Database and None of Them Were Listed
We retired an order history system in March after eighteen months of migration. Ninety days of notic...
#sergueyshinder#data#systems#itmanagement
0 0
Serguey Shinder5d ago • 2 min read
Automation Left My Team With Only the Hard Cases
Over two years we automated roughly seventy percent of one team's routine volume: account...
#sergueyshinder#automation#devops#itsm
1 0
Serguey Shinder3d ago • 2 min read
The Only Thing Our Records Kept Was the Latest Answer
A customer disputed the discount applied to an order in March. It took us three weeks to establish.....
#sergueyshinder#data#datagovernance#audit
0 0
Serguey Shinder5d ago • 2 min read
A Personal Credit Card Was Holding Up Our Public Website
The certificate on our public website came within two days of expiring, which is how we found out...
#sergueyshinder#infrastructure#cloud#governance
0 0
Serguey Shinder15h ago • 2 min read
We Could Not Afford the Salary and We Could Afford the Contractor
We advertised for an infrastructure engineer three times over five months. Nine applications, two...
#sergueyshinder#itbusiness#hiring#itmanagement
1 0
Serguey Shinder1d ago • 2 min read
The Breach Was Theirs and the Question Was Ours
A supplier telephoned on a Thursday afternoon to say their environment had been accessed and that we...
#sergueyshinder#cybersecurity#thirdpartyrisk#vendormanagement
0 0
Serguey Shinder1d ago • 2 min read
We No Longer Choose When Our Software Changes
In the twelve months to July, the four platforms most of this company works in changed more than...
#sergueyshinder#futureofit#saas#vendormanagement
0 0
Serguey Shinder16h ago • 2 min read
The Policy Reached Four Hundred Laptops Before Anyone Could Stop It
At four minutes past nine on a Wednesday an engineer applied a proxy configuration to what he...
#sergueyshinder#automation#endpointmanagement#itmanagement
0 0
Serguey Shinder16h ago • 2 min read
We Run Thirty Nine Sites and Have Engineers at Two
Our estate is thirty nine locations: twenty two depots, two laboratories, a dozen small sales office...
#sergueyshinder#itoperations#itsm#infrastructure
0 0
Serguey Shinder15h ago • 2 min read
The Firewall Now Protects a Shrinking Part of the Company
On an ordinary Tuesday about seven hundred of our twenty six hundred staff have a device connected t...
#sergueyshinder#futureofit#identity#itmanagement
0 0
Serguey Shinder16h ago • 2 min read
Someone Invoiced Our Customers Using Our Own Domain
A customer telephoned our credit control team in October to check whether our bank details really ha...
#sergueyshinder#cybersecurity#email#infosec
0 0
Serguey Shinder4d ago • 2 min read
Staff Labelled Everything Confidential and They Were Right To
We introduced a four-level classification scheme with the usual care. Definitions agreed with legal,...
#sergueyshinder#data#governance#informationsecurity
0 0
Serguey Shinder4d ago • 2 min read
Both of Our Circuits Ran Through the Same Duct
We bought two internet circuits from two different carriers, at some expense, specifically so that.....
#sergueyshinder#infrastructure#networking#resilience
0 0
Serguey Shinder4d ago • 2 min read
In the Month Before a Resignation, the Downloads Change
An account manager resigned in June and joined a competitor in September. In November a client...
#sergueyshinder#cybersecurity#dataprotection#insiderrisk
0 0
Serguey Shinder4d ago • 2 min read
Nothing Was Late for a Technical Reason
I went back over twelve completed projects and compared two numbers for each: the effort recorded...
#sergueyshinder#itbusiness#projectmanagement#itmanagement
0 0
Serguey Shinder4d ago • 2 min read
The Next Wave of Shadow IT Will Be Built, Not Bought
For the last decade, unsanctioned technology arrived by credit card. Somebody signed up for a...
#sergueyshinder#futureofit#governance#automation
0 0
Serguey Shinder4d ago • 2 min read
Somebody Has to Absorb Every Change We Ship
Over three years we took our release cadence from quarterly to weekly, and by every measure my...
#sergueyshinder#devops#changemanagement#itsm
0 0
Serguey Shinder16h ago • 2 min read
Our Database Licence Counted Cores We Did Not Own
We were ten weeks into moving our main database platform to a provider when a consultant we had hire...
#sergueyshinder#cloud#licensing#infrastructure
0 0
Serguey Shinder4d ago • 2 min read
Who Answers the Phone at Two in the Morning
We test our technical failover regularly and we are good at it. What we had never tested was the par...
#sergueyshinder#itoperations#incidentresponse#itsm
0 1
Serguey Shinder3d ago • 2 min read
If the Job Cannot Show What It Did, Somebody Will Do It Again
Our provisioning job has worked reliably for years. It also gets checked by hand, every single time,...
#sergueyshinder#automation#devops#observability
0 0
Serguey Shinder3d ago • 2 min read
Approving a Project Cost Nothing, So We Approved Everything
We had forty-one live projects at the start of this year. A realistic assessment of what my...
#sergueyshinder#itbusiness#itmanagement#projectmanagement
0 0
Serguey Shinder3d ago • 2 min read
Break Glass Had Become the Front Door
We built the privileged access arrangement properly. A vault, credentials checked out against a...
#sergueyshinder#cybersecurity#privilegedaccess#identity
0 0
Serguey Shinder3d ago • 2 min read
Replacing an Algorithm Is a Decade of Inventory Work
The cryptography we rely on is going to be replaced. Standards bodies have published the successors,...
#sergueyshinder#futureofit#encryption#security
0 0
Serguey Shinder3d ago • 2 min read
Half of Our Successful Changes Were Never Verified
Our change success rate last year was ninety-eight point six percent, and I have quoted that figure....
#sergueyshinder#itoperations#changemanagement#itsm
0 0