Tech Articles
Curated developer articles, tutorials, and guides – auto-updated hourly
Serguey Shinder5d ago • 2 min read
Automation Left My Team With Only the Hard Cases
Over two years we automated roughly seventy percent of one team's routine volume: account...
#sergueyshinder#automation#devops#itsm
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Serguey Shinder1d ago • 2 min read
The Outage Ran for Two Hours Before It Had a Name
Our order capture service began failing intermittently at twelve minutes past eight on a Tuesday. It...
#sergueyshinder#itoperations#incidentmanagement#itsm
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Serguey Shinder17h ago • 2 min read
We Run Thirty Nine Sites and Have Engineers at Two
Our estate is thirty nine locations: twenty two depots, two laboratories, a dozen small sales office...
#sergueyshinder#itoperations#itsm#infrastructure
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Serguey Shinder4d ago • 2 min read
Somebody Has to Absorb Every Change We Ship
Over three years we took our release cadence from quarterly to weekly, and by every measure my...
#sergueyshinder#devops#changemanagement#itsm
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Serguey Shinder5d ago • 2 min read
Ask the Business Which Days It Cannot Lose
We state availability as a percentage of a year, which is a convenient unit and a slightly dishonest...
#sergueyshinder#itoperations#availability#itsm
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Serguey Shinder3d ago • 2 min read
Half of Our Successful Changes Were Never Verified
Our change success rate last year was ninety-eight point six percent, and I have quoted that figure....
#sergueyshinder#itoperations#changemanagement#itsm
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Serguey Shinder2d ago • 2 min read
Count How Many Times You Have Fixed the Same Thing
We closed just over eleven thousand incidents last year and I can quote the average resolution time....
#sergueyshinder#itoperations#itsm#problemmanagement
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Serguey Shinder4d ago • 2 min read
Who Answers the Phone at Two in the Morning
We test our technical failover regularly and we are good at it. What we had never tested was the par...
#sergueyshinder#itoperations#incidentresponse#itsm
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