Its 3am. Your phone is screaming. You have 15 minutes before the client calls you back.
You do not need a wiki. You need a one-pager that answers three things:
- What do I check first (the 3 things that break 80% of the time)
- Who do I call (names, numbers, escalation order)
- What do I tell the client (the exact sentence, calm and legal)
Most small IT teams and MSPs have none of this written down. We built a pack of 40+ incident runbooks you can rebrand as your own and ship alongside your managed contracts.
They cover the classics: ransomware, DNS gone wrong, dead mail server, failed backup restore, unpatched domain controller, and the midnight database lock.
Rebrand, print, hand to your techs, done.
