An ISV partner collaborated with iNextLabs to embed InsightsAI into its HRMS, enabling conversational natural-language workforce analytics while preserving enterprise security and role-based access.
About the ISV Partner
The ISV partner is a Singapore-based software company providing cloud-based business applications and custom solutions to organizations across multiple industries. Its portfolio includes Human Resource Management Systems (HRMS) and ERP solutions that help businesses digitize and streamline their day-to-day operations.
As AI increasingly becomes an expected capability within enterprise software, the company saw an opportunity to make its HRMS more intelligent and intuitive for its customers. Rather than building an AI and data intelligence platform from the ground up, the company chose to partner with iNextLabs to bring proven AI capabilities into its existing solution.
The Challenge: Adding AI to an Established HRMS
HR systems contain a significant amount of valuable workforce data. However, accessing insights from this data traditionally requires users to navigate reports, dashboards, filters or predefined queries. The company wanted to change this experience.
The vision was simple: allow users to ask questions about their HR data in everyday language and receive relevant answers instantly. For example, authorized users could ask questions such as:
- “How many employees joined this year?”
- “Show me the headcount by department.”
- “What is the average tenure of employees?”
- “Which departments have the highest employee turnover?”
- “How has our workforce changed over the last 12 months?”
But adding Generative AI to an HRMS is not simply about connecting an LLM to a database. Employee information is sensitive, and the AI experience needed to respect the HRMS's existing security, user access and role-based permissions.
The company therefore needed an AI partner that could provide the intelligence layer while integrating securely with its existing product.
The Solution: An ISV Partnership with iNextLabs
The ISV partner partnered with iNextLabs to integrate InsightsAI into its HRMS offering. Instead of having to invest in building and maintaining its own Natural Language-to-Data AI capabilities, InsightsAI provides the underlying intelligence layer that enables users to interact conversationally with HR data.
Through the integration, the company's customers can now ask questions in natural language and receive insights directly from their organizational data.
Importantly, the AI experience works within the application's enterprise security model. Users only receive information they are authorized to access, with role-based permissions and data access controls applied to AI-generated responses.
This allows the software provider to introduce modern Generative AI capabilities while retaining control of the overall customer experience and its core HRMS platform.
From HR Software to an Intelligent HR Experience
With InsightsAI embedded into the HRMS, users no longer need to rely only on predefined reports, dashboards or complex filters to find the information they need. They can simply ask questions in natural language and receive relevant answers based on the data they are authorized to access.
This creates a more intuitive HR experience, where managers and business users can move from searching for information to getting answers directly while maintaining the same enterprise-grade security, access controls and role-based permissions built into the HRMS.
The result is an HR platform that not only manages employee data, but also helps users understand and act on it more quickly.
Benefits Realized
- Faster access to HR insights: Users can ask questions directly instead of navigating multiple reports and filters to find information.
- More intuitive user experience: Natural-language interaction makes HR analytics accessible to a broader group of business users.
- Enterprise-grade security: Role-based access ensures that users can only retrieve information they are permitted to see.
- Faster AI time-to-market: The software provider could introduce advanced AI capabilities without building the underlying AI, Natural Language-to-Data and orchestration capabilities from scratch.
- Greater value from the existing HRMS: AI becomes an additional intelligence layer over existing HR data, helping customers derive more value from the platform they already use.
- Stronger product differentiation: Conversational analytics gives the HRMS an additional capability to differentiate itself as customers increasingly expect AI to be embedded within business applications.
A Partnership Model for ISVs
This collaboration demonstrates how software vendors can approach the next generation of enterprise applications.
ISVs do not necessarily need to become AI platform companies themselves. By partnering with iNextLabs, software vendors can embed capabilities from the iNextLabs AI Workforce into their existing products while continuing to own their domain expertise, application experience and customer relationships.
For the ISV partner, that meant combining its expertise in HRMS and enterprise software with iNextLabs' expertise in enterprise AI and conversational data intelligence. The result is an HRMS that doesn't just store and report workforce information it allows users to have a conversation with their data.
Enterprise HR Software Meets the AI Workforce
Together, the ISV partner and iNextLabs are making enterprise HR data easier to access, understand and act upon while maintaining the security and permissions businesses expect from enterprise HR software.
For ISVs, the opportunity is simple: add AI to your existing solution without having to build the AI stack yourself.
