Connecting an LLM to your CRM turns static customer records into actionable intelligence. Instead of manually reviewing long email threads, support tickets, and call transcripts, you can automate summarization, sentiment tracking, and next-step recommendations. The integration pattern is straightforward: extract structured and unstructured data from the CRM, send it to an inference endpoint, and write the results back to the correct records. This guide walks through a practical, code-first approach that keeps latency low and costs predictable.
Step 1: Audit CRM Data and Integration Points
Identify the objects you want to enrich: Contacts, Opportunities, Cases, or custom objects. Determine how you will read from and write to the CRM. Most enterprise CRMs expose REST APIs or webhook event streams. You will need read access to text-heavy fields such as descriptions, notes, and activity bodies, a secure store for API keys, and a middleware layer (a Python service, a Lambda function, or a workflow tool) to orchestrate calls.
Map the data volume. A single customer record with ten years of interaction history can exceed tens of thousands of tokens. If you plan to batch records or include full conversation logs, your inference backend must handle large context windows without inflating costs.
Step 2: Choose an Inference Backend
Your backend needs broad model support, reliable uptime, and pricing that does not punish long inputs. Oxlo.ai is a developer-first inference platform built on request-based pricing: one flat cost per API request regardless of prompt length. Unlike token-based providers such as Together AI, Fireworks AI, OpenRouter, Replicate, or Anyscale, Oxlo.ai does not scale cost with input length. This makes it significantly cheaper for long-context CRM workloads, where each request may contain full customer histories or lengthy email threads.
Oxlo.ai runs 45+ open-source and proprietary models, including general-purpose options like Llama 3.3 70B and reasoning models like DeepSeek R1 671B MoE. It is fully OpenAI SDK compatible, so you can point your existing client at https://api.oxlo.ai/v1 without rewriting code. There are no cold starts on popular models, which keeps webhook-driven pipelines responsive.
Step 3: Design the Data Pipeline
Keep the architecture simple. A typical flow looks like this:
- CRM webhook fires on record update.
- Middleware fetches the full record and related activities.
- Middleware builds a prompt with the raw text.
- Inference endpoint returns structured output (summary, sentiment, or recommended action).
- Middleware writes the result back to a custom CRM field.
Because CRM data is often verbose, context window size matters. Models available on Oxlo.ai such as DeepSeek V4 Flash (1M context) and Kimi K2.6 (131K context) can ingest entire conversation histories in a single request. With Oxlo.ai
