7 Must-Have Features for Auto Repair Appointment Scheduling

Auto repair appointment scheduling works best when it books routine jobs instantly and captures the details your team needs without phone tag. Look for calendar-based booking, shop-specific intake (vehicle, symptom, drivability), and clear guardrails like no price quotes before inspection. Your system should recognize urgent situations (stranded, unsafe to drive) and route those calls to a person. For everything else, it should log the request cleanly and notify the team by text so follow-ups happen fast. The goal is simple: fewer dead-end calls, better info on the first try, and a smoother booking experience for customers who want to book now.

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