Building an AI WhatsApp Lead Assistant for Real Estate: What I Learned

Most real-estate businesses don't have a lead-generation problem.

They have a lead-management problem.

A potential buyer sends a WhatsApp message:

"Is this property available?"

The sales team may be busy.

The response gets delayed.

The lead talks to another agent.

Or the conversation gets buried under hundreds of other WhatsApp messages.

I'm building Vaxyro to solve this problem.

Vaxyro is an AI-powered WhatsApp + CRM platform focused on real-estate teams.

Why WhatsApp?

For many real-estate businesses, WhatsApp is already where customer conversations happen.

The problem is that WhatsApp wasn't designed to be a complete sales CRM.

A typical workflow can look like:

Facebook/Instagram/website → WhatsApp → sales agent → spreadsheet → follow-up

Every handoff creates another opportunity for a lead to be forgotten.

I wanted to explore whether AI could make this workflow simpler.

The workflow I'm building

The basic idea is:

New inquiry
     ↓
WhatsApp conversation
     ↓
AI understands the inquiry
     ↓
Lead information captured
     ↓
Lead qualification
     ↓
CRM
     ↓
Follow-up
     ↓
Site visit

The important part isn't simply sending an automated message.

The system needs to understand what the prospect actually wants.

For example:

"I need a 3BHK in Gurgaon under ₹1.5 crore."

That's much more useful than simply storing:

"New WhatsApp lead."

The CRM should be able to capture information such as:

• Location
• Property type
• Configuration
• Budget
• Buying intent
• Preferred timeline
• Site-visit interest

The AI shouldn't replace the salesperson

This is one of the biggest lessons I'm learning while building the product.

The goal isn't:

AI → salesperson becomes unnecessary

The goal is:

AI → salesperson spends more time on qualified opportunities

AI can handle repetitive first-level conversations.

A human salesperson can handle negotiation, relationship building and closing.

That separation makes much more sense to me.

The technical challenge

Building the chatbot itself isn't the hardest part.

The difficult part is making the system reliable enough for a real business.

For example:

1. Context

The AI needs to remember what the prospect has already told it.

If someone says:

"My budget is 1 crore."

and later asks:

"Show me something near Gurgaon."

the system needs to understand that these are part of the same conversation.

2. Structured lead data

A conversation is unstructured.

A CRM needs structured information.

So one of the interesting problems is converting:

"I want a 3BHK around Gurgaon,
budget around 1.2 crore,
preferably ready to move."

into something like:

{
  "location": "Gurgaon",
  "configuration": "3BHK",
  "budget": "1.2 crore",
  "possession": "ready-to-move"
}

3. Human handoff

AI should know when it has reached the limit of what it should handle.

For example:

AI: "Would you like to schedule a site visit?"

Customer: "Yes, but I have a few questions about the payment schedule."

That's probably where a human salesperson should take over.

What I'm building next

I'm currently focusing on:

• Better lead qualification
• WhatsApp conversation workflows
• CRM organization
• Automated follow-ups
• Human handoff
• Real-estate-specific AI workflows

I'm also talking directly with real-estate professionals to understand how they currently manage WhatsApp leads.

That part is probably more important than adding another AI feature.

The product needs to solve a real workflow before it needs more features.

Why I'm sharing this

I'm building Vaxyro in public because I'd rather learn from people who have actually dealt with these problems than build in isolation.

If you're building an AI SaaS product, working with WhatsApp APIs, or solving lead-management problems, I'd love to hear what you're working on.

And if you're interested in the real-estate side of this project:

Vaxyro: https://www.vaxyro.tech

I'm currently looking for early real-estate users who are willing to test the product and give honest feedback.

What I'm learning so far

Don't start with "What AI feature can I build?"

Start with:

"Where is the business losing time or money?"

Then use AI where it actually makes that workflow better.

That's the direction I'm taking with Vaxyro.