The European Union's Digital Services Act, or DSA, requires online platforms to provide an accessible way for users to report illegal content, goods and services, including suspected counterfeit products. That user-facing obligation now carries sharper commercial weight after the European Commission fined AliExpress €550 million for DSA breaches connected to its assessment and mitigation of risks from illegal, unsafe or counterfeit products.
The development links two parts of the DSA that matter to marketplaces and other online platforms: practical reporting tools for users, and internal systems that identify and reduce systemic risks. In its official decision on the AliExpress fine, the Commission said the penalty concerned failures to diligently assess and mitigate those marketplace risks. It is also continuing oversight and seeking corrective action.
For users, the DSA framework is intended to make it easier to flag an item or service when something appears unlawful. A person does not need to resolve a complex legal question before submitting a concern. For platforms, however, a reporting button alone is not the end of the obligation. The report must enter a process capable of assessing notices, taking appropriate action and supporting avenues of appeal.
Reporting UX is now part of compliance by design
The DSA's notice-and-action approach makes reporting a core product and governance function rather than a peripheral trust-and-safety feature. An accessible channel should let users communicate why they believe content, goods or services are illegal, while giving the platform information it can use to review the notice.
That has direct implications for the design of marketplace safety tooling. A useful reporting flow needs to be discoverable at the point where a buyer encounters a listing, understandable without specialist knowledge and connected to a reliable internal review process. Businesses operating platforms also need to consider how reports are logged, triaged and handled consistently, particularly where the same product may be unsafe, counterfeit or otherwise unlawful.
The DSA's broader consumer-protection framing also includes transparency obligations and coordination with national Digital Services Coordinators. Together, those elements make compliance an organisational issue that reaches product teams, legal teams, seller operations and trust-and-safety functions.
| DSA-related area | What the verified material establishes | Practical platform focus |
|---|---|---|
| User reporting | Platforms must offer an easy-to-use notice-and-action mechanism for illegal content, goods and services, including counterfeit products. | Accessible reporting journeys and clear case handling. |
| Risk management | Platforms are expected to assess and mitigate risks tied to illegal, unsafe or counterfeit products. | Controls that identify, evaluate and reduce marketplace risks. |
| Enforcement | The Commission fined AliExpress €550 million for failures involving risk assessment and mitigation. | Evidence that DSA compliance failures can lead to major penalties and corrective oversight. |
The AliExpress case raises the enforcement stakes
The Commission's action does not mean every platform will face the same assessment or penalty. It does demonstrate that DSA obligations are being enforced against a major marketplace and that the Commission is prepared to attach a substantial financial consequence to shortcomings in risk assessment and mitigation.
For platform operators, the key distinction is between collecting reports and using them within an effective safety system. Reports about suspect goods can reveal recurring sellers, product categories or patterns that warrant closer review. The verified material also points to seller verification as a relevant consideration for marketplace compliance by design, alongside reporting, transparency and risk controls.
This is especially relevant for enterprises that operate multi-sided marketplaces or build reporting workflows for them. Safety responsibilities cannot be isolated in a single inbox. Product design determines whether users can report concerns; operations determine whether cases are reviewed; governance determines whether risk decisions are documented and escalated appropriately.
A proportionate response starts with a clear inventory of where users can encounter illegal goods or services and how they can report them. Teams should then test whether those reports reach accountable reviewers, whether actions can be explained and appealed, and whether recurring signals inform wider risk mitigation. The exact implementation will vary by service, but the DSA's direction is clear: accessible reporting and meaningful follow-through belong together.
For businesses building or operating digital platforms, this is a useful moment to assess whether reporting flows, internal routing and governance controls work as one system. Scalevise helps organisations turn AI and process requirements into operational workflows that are easier to manage and audit. Discuss an AI automation project with Scalevise to identify where automation can strengthen triage, case management and compliance operations.
Frequently Asked Questions
What does the DSA require platforms to provide?
The DSA requires online platforms to provide an accessible, easy-to-use notice-and-action mechanism through which users can report illegal content, goods or services, including suspected counterfeit products.
Can users report a product if they are not certain it is counterfeit?
The reporting approach is designed to let users flag concerns about potentially illegal goods or content. Users do not need to make the final legal determination before submitting a report.
Why was AliExpress fined €550 million?
According to the European Commission, AliExpress was fined for DSA breaches involving failures to diligently assess and mitigate risks related to illegal, unsafe or counterfeit products on its marketplace.
Does a reporting tool alone satisfy DSA expectations?
No. The verified material indicates that platforms are expected to respond to reports, take action where appropriate and provide avenues to appeal. Risk assessment and mitigation duties also extend beyond the reporting interface.
Conclusion
The DSA makes reporting suspected illegal goods a visible platform responsibility, while the Commission's AliExpress action shows that risk-management failures can have serious consequences. Platform operators should treat reporting UX, review processes and marketplace governance as connected parts of a durable compliance programme.
